Art Scanner Support

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How to Use

Tips for the Best Scan

FAQ

Q: Do I need an internet connection?
A: Basic capture, cropping, and ready scenes work on device. The enhanced "master" (glare removal, color calibration) and AI interiors are processed in the cloud, so those steps need a connection. If you're offline, you'll get the instant on-device result first and the master finishes later.

Q: Is my artwork safe?
A: Yes. Your original files stay on your device, images sent for processing are deleted after the job, and your artwork is never used to train AI models. See our Privacy Policy.

Q: What can I export?
A: High-resolution images and print-ready files (JPEG/PNG/TIFF/PDF), plus social formats (1:1, 4:5, 9:16). Hi-res without watermark is part of Pro.

Q: What does Pro include?
A: AI interior generation, hi-res export without a watermark, and the full Pro toolkit. It's an auto-renewing subscription.

Q: How do I cancel my subscription?
A: Manage or cancel anytime in Settings → your Apple ID → Subscriptions on your device. Your plan stays active until the end of the current period.

Contact Us

Need help or have feedback? We usually reply within 1–2 business days.

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